CBCC Patient Services: Here for you every step of the way

Helping You Along Every Step of Your Journey.

From the first contact and throughout treatment, you are never alone. We offer a broad range of services so that you feel supported and cared for every step of your journey.

Patient Navigator

Nothing turns your life upside down like a cancer diagnosis. You may feel overwhelmed by the journey ahead of you. This is where our Patient Navigators step in. These professionally trained staff members are here to guide you through the process and support you every step of the way.

Your Patient Navigator can help you with everything related to your tests, procedures, appointments, and treatments. We offer support with educational, practical, emotional, or logistical issues that may come arise with a diagnosis of cancer.

The service is free and available to help anyone whether newly diagnosed, currently undergoing cancer treatment, or experiencing a recurrence. With your Patient Navigator as your guide, you can focus on healing and continuing to live life to the fullest.

Your Patient Navigator can:

  • Act as a liaison between caregivers and physicians
  • Help connect you with the numerous services available, such as financial support, assistance with transportation, translation services, information on support groups, and more
  • Help coordinate appointments and treatments
  • Explain the details of procedures and treatments
  • Follow-up with your medical team on test results
Patient Navigation Team

Financial Services

The Financial Service Department at the Comprehensive Blood & Cancer Center is here to make sure you have a complete understanding of your medical coverage, as well as your financial responsibility for your treatment.

We know it can be overwhelming to navigate the financial aspect of your treatment. Our team is extremely knowledgeable about these processes and is here to help you break through the red-tape as well as alleviate your out-of-pocket medical expenses. Our team is happy to offer assistance in applying for financial aid and medical assistance programs, including:

  • Enrolling you in a Drug Manufacturer Copay Program to assist with your cost of medications
  • Government supported programs, such as Medi-Care or Medi-Cal applications
  • Available financial assistance for patients with Breast, Cervical, or Prostate Cancer
  • Applying for local patient support programs, such as the Kern County Cancer Fund
  • Arranging a payment plan that works for you

If you have any questions or wish to speak with the Financial Service Department, please contact:

Lupe Colclasure
Senior Financial Counselor
(661) 862-7104
(661) 616-6423 fax
lcolclasure@cbccusa.com email

Financial Services

Social Services

CBCC has a medical social worker on staff to provide support, resources, and education to patients who experience social problems resulting from a medical condition. Our goal is to reduce stress for you and your family throughout all phases of your treatment at CBCC.

Counseling Services

  • Coping with the emotional consequence of your Medical condition:
    • Managing sadness, anger, worry and fear
    • Reducing stress
    • Counseling for you and your family members
    • Referrals to community counseling
    • Support groups and educational programs offered through the CBCC Foundation
  • Living with your disease, commonly experienced issues, and resources to help you long term
  • Talking with your family, children, friends or co-workers
  • Considering decisions about treatment options as you think about your family, work and other aspects of your life
  • Talking with your treatment team members
  • Planning for your care
  • Coping with life as a survivor
  • Obtaining resources to help you long term

Case Management

  • Help applying for medical assistance programs:
    • Drug programs that assist with the payment for chemotherapy and other drugs
    • Medi-Cal applications
    • Breast, cervical, and prostate cancer financial assistance programs
    • Copay/coinsurance foundations
  • Assistance applying for financial aid
    • State disability
    • Federal public assistance—AFDC, food stamps, SSI and social security/disability
    • Referrals for utilities and food vouchers
  • Referrals to supportive services
    • In home care
    • Transportation
    • Medical supplies

Caregiver Information

As a caregiver you may be asked to take on new responsibilities and deal with issues that are new to you. Our team is here to guide you and inform you throughout this new role. We can help:

  • Understand what has been prescribed: Talk with your cancer team so you know exactly what your patient is taking. This includes knowing the name of each medication, understanding why it has been prescribed, and keeping track of when it should be taken.
  • Communicate with your cancer team: It’s a good idea for the caregiver to accompany the cancer patient on visits with the cancer team. As a caregiver, you will want to listen carefully, ask questions, and take notes. Treating cancer can be a long process that includes many office visits. Your notes can be used to help you remember details and a way to look back on past conversations. We also recommend that if the patient has two caregivers, one should be designated to attend all patient appointments. This person can also be the key contact for the doctor and will be more easily able to share information with any family or friends.
  • Setting up medical power of attorney: A medical power of attorney empowers you to make medical decisions when the cancer patient is unable to. This is an important decision and should be discussed with the cancer patient so that the wishes of the patient can be followed if they are unable to communicate. Ask your cancer team about medical power of attorney.

Wig Boutique

Wigs for cancer patients don’t need to be dreary or inconvenient; we offer an expertly curated collection of stylish pieces that are vetted for quality and comfort. You may even discover that owning a wig reduces some of the stress caused by chronic illness, allowing you to divert your time and energy elsewhere. Our mission is to empower women to feel beautiful and confident so they can focus on outsmarting cancer and living life.

A collaboration between CBCC and Dignity Health, the Links for Life Wig Boutique has two locations — one right on the CBCC campus. Here you’ll find wigs, head coverings, hats, bras, prosthetics, and friendly knowledgeable people that are here to help you feel like yourself again. Our shops are cozy and supportive … and there is no cost for the first two wigs!

We look forward to helping you in your journey. Please make an appointment so our staff can dedicate as much time as you need to select the perfect products for you.

CBCC Breast Health Center
Tuesday: 9-5PM
Wednessday: 9-5PM
(661) 616-1643 phone

Links for Life Office
Monday: 9-5PM
Tuesday: 9-5PM
Friday: 9-5PM
5301 Office Park Drive, Suite 370
Bakersfield, CA 93309
(661) 322-5655 phone

Chapel

CBCC prides itself on providing holistic, whole person care to our patients and families.Your spiritual well-being is important to us. Our chapel and prayer room are open to anyone seeking solace through prayer and meditation.

HUGS Volunteer Program

Our volunteer service HUGS (Helping You by Giving Support) was created to help patients and their family members on their journey with cancer. Many of our volunteers are former patients, family members of patients, or caregivers to cancer patients at CBCC. Having been through the journey, they have a desire to help others through theirs.

HUGS volunteers sit with patients while waiting for appointments and assist with needs such as wheelchairs and blankets while patients are on campus. Most importantly, they provide an ear to listen and a shoulder to lean on.

If you are a caregiver that is compassionate and has a desire to help others at CBCC, please contact one of our Volunteer Service Coordinators to become a CBCC volunteer.

Susie Aspeitia
HUGS Liaison
(661) 661-7174
saspeitia@cbccusa.com email

Charlotte Marengo
HUGS Liaison
(805) 839-7685

HUGS Volunteers

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Main Line

(661) 322-2206

Patient Navigation

(661) 865-2573
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